Refund Policy

Software sold via Electronic Software Distribution (ESD) is subject to different guidelines than that sold in a box. The main benefit of electronically-distributed software is that the functionality and features within Modano can be experienced and tested prior to purchasing a subscription via a trial account.

If you still have questions about Modano during your trial please contact us before purchasing a subscription. At Modano’s sole discretion, we will refund the purchase price for orders which fall into the following categories:

  • The product has been proven to be defective by Modano’s technical support department.
  • Duplicate orders that have only been made via Modano's website.
  • A refund request is made on reasonable terms and approved by Modano.

We will only offer a refund within 30 days of purchase or your subscription rollover date.

To receive a refund for an electronically downloaded product, contact us and provide the following information:

  • Name
  • Receipt number
  • Date
  • Subscription details
  • The reason for the refund request.

If we need additional information, you will be contacted by email from a Modano support staff member. Upon approval of a refund you may be asked to sign and return a Letter of Software Destruction which will be provided by our support staff.

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