Software sold via Electronic Software Distribution (ESD) is subject to different guidelines than that sold in a box. The main benefit of electronically-distributed software is that the functionality and features within Modano can be experienced and tested prior to purchasing a subscription via a trial account.
If you still have questions about Modano during your trial please contact us before purchasing a subscription. At Modano’s sole discretion, we will refund the purchase price for orders which fall into the following categories:
- The product has been proven to be defective by Modano’s technical support department.
- Duplicate orders that have only been made via Modano's website.
- A refund request is made on reasonable terms and approved by Modano.
We will only offer a refund within 30 days of purchase or your subscription rollover date.
To receive a refund for an electronically downloaded product, contact us and provide the following information:
- Receipt number
- Subscription details
- The reason for the refund request.
If we need additional information, you will be contacted by email from a Modano support staff member. Upon approval of a refund you may be asked to sign and return a Letter of Software Destruction which will be provided by our support staff.